Parent, Guardian and Community Concerns
On this page...
These are the general steps that may be taken by parents, guardians and community members when they have concerns about public school districts or their governing boards.
Calls to the Department of Education
Parents or guardians who call the Department are generally provided with the contact information for the School Improvement Consultant who serves their area of the state. Consultants ask the same questions of all parents to determine how to handle their concerns, many of which help inform parents of potential next steps. In general, before the Department can or should take action that interferes with the local process for dispute resolution, parents should exhaust all opportunities available to them to settle disagreements by engaging with the district.
If the Department is contacted about any of the following, intervention may be required:
- Potential violation of the rights of a student with a disability, including bullying
- Potential bullying or harassment of a student on the part of a staff member
- Potential harm to a child or student
- Any other act in disregard of legal requirements that places students or staff at risk
Parents, guardians, and community members should work with district staff to resolve disagreements or concerns. Potential actions include:
- Contact the teacher or service provider
- Contact the principal or direct supervisor for assistance
- Contact the superintendent
- Contact the school board
- Make a formal request of or complaint to the school board
Some formal requests are made of local boards on a routine basis, such as open-enrollment. School boards may also take action on requests made of them by parents, guardians, and community members that are not routinely found on the agenda. An example might be a request to review curricular materials. Parents, guardians, and community members should read and understand their local board’s policies on making requests or filing complaints.
If a local school board makes a decision on a formal request, it may be subject to administrative review by the state board or the director of the Department and/or to further challenge in district court. [Iowa Code 290.1]
Certain final decisions by a local school board will give rise to a right for the injured party to pursue the issue in district court. This is only true for final action of the local board for some decisions.
Only individuals sufficiently impacted by the board’s decision will have the ability to challenge the decision in district court.
Board of Educational Examiners
Parents and guardians may file a complaint with the Board of Educational Examiners (BOEE), if appropriate. Department of Education staff are required to file a report of any misconduct suspected of an educator licensed by the BOEE. [Iowa Code 272.15(2)]
The State Board of Education may hear from parents, guardians, and community members if they have exhausted their local remedies. There are formal and informal options for bringing issues before the state board.
- Parents, guardians, or community members may always speak during public comment at state board meetings. Public comment may also be taken in print and read at the meeting if the board president chooses to do so.
- State board members have iowa.gov email addresses and receive messages from members of the public regularly.
- Community members may provide information to the state board as a group, such as a letter or informal petition.
The state board hears formal appeals from students, parents, or guardians. View specific Iowa Code and Iowa Administrative Code references and timelines for formal appeals.
Appeals and Petitions to the Director of the Department of Education
Certain decisions may be appealed to the director of the Iowa Department of Education as outlined in specific state statutes. View specific Iowa Code references, procedures and timelines for specific appeal types.
Petition for Review of Accreditation
Iowa Code 256.11(10)(b) requires the Department to conduct an accreditation review for any district or accredited nonpublic school if:
- A petition is filed with the director of the department signed by a number of eligible electors residing in the district equal to at least 20% of the registered voters of the school district, or
- A petition is filed with the director of the department signed by 20% or more of the parents or guardians who have children enrolled in the school or school district.